We at Prognify Urgent Care have implemented a new policy that requires almost all patients to provide a form of payment (“Card on File”) in case of any amount that's deemed as"patient responsibility" after insurance has processed your claim. This policy is similar to hotel and car rental agency policies where you are asked for a credit card number at the time of check-in or prior to renting a car. We think this will make it more convenient and easy for you to get care and pay for any outstanding balance. We promise that you will not receive any SURPRISE charge on your card, and you'll have ample time to talk to us before we process your card.
Prognify Urgent Care requires that almost all patients to provide a form of payment (“Card on File”) in case of further patient cost responsibility once insurance has processed your claim. This mandatory “Card on File” policy allows for smoother transactions and billing for our patients.
We are requesting credit card information, which is securely stored until your insurances have processes the claim.
This also reduce your likelihood of overdue bills, and very importantly overdue accounts being sent to collections – trust us when we say this, we hate having to do this as it increases our overhead and our workload.
The patients not required to provide a “Card on File” are listed below. All other patients must provide a “Card on File”.
You could use multiple forms of payment, including:
Please be assured that payment card information is tokenized and will be safely held on a secure, encrypted site. No financial information will be available to our staff, held in our system, or at our office.
Co-pays will still be collected at each visit (if applicable). We will submit all patient claim to insurance as usual.
When the insurance claim is processed, the patient should receive an explanation of benefits (EOB), either in the mail or electronically from their insurer that outlines the patient responsibility for services rendered. We also receive a copy of the EOB from our patient’s insurer and will charge the card on file the amount indicated as patient responsibility for services rendered within 3-5 business days of receipt of that EOB. If there is no balance due as per the EOB, the card on file will not be charged.